(5) Directorate of Information Technology

Main Activity (responsibilities):

The Directorate of Information Technology manages, develops, and maintains the operating systems, cloud environment servers, and computerized information systems, as well as computers and their related accessories utilized in the department.

This directorate also oversees the Department's information network, maintains monitoring systems, and upgrades information security.

Main tasks:

1. Providing the Department with the needed hardware and software to perform its obligations competently and successfully.

2. Developing the hardware and software infrastructure necessary to stay up-to-date in technology.

3. Retaining information security and data privacy.

Directorate of Information Technology consists of two divisions:

(5-1) Technical Support and Networks Division:

Tasks list:

1. Maintaining and operating servers, their systems, storage units and accessories, as well as ensuring regular checkups of network security and safety.
2. Performing daily, monthly, and yearly backups of all the department's data systems.
3. Offering the necessary technical support for the operational environment, computers, printers, and scanners in the department.   
4. Offering on time support to device and accessory users in the department to preserve the consistency and security of the workflow.
5. Managing and Keeping up with anti-virus software on personal devices and the internal network of the department.
6. Supervising the software and network security of the department and keeping track of its maintenance, expansion, and development.
7. Following up maintenance contracts made with IT companies.
8. Reviewing the technical specifications for the necessary devices and creating their technical manuals.
9. Checking and evaluating the department's equipment and devices to determine the extent of their effectiveness in work.
10. Downloading the most recent versions of operating systems and office software regularly, as well as updating the operating systems on employees' devices as necessary.
11. Setting technical specifications for computers and their accessories that correspond with the Department's current and future needs.
12. Participating in regional and national technical committees and tender committees responsible for assessing and selecting the best tender offers.
13. Monitoring and assessing the effectiveness of the department's network.

(5-2) E-government Division:

Tasks list:

• Putting the department's e-government strategy into practice and ensuring that the subsequent e-services initiatives are applied, activated, and viable.
• Implementing the department's customer service relations and policy and serving as the department's point of reference with the e-Government contact center.
•  Planning and developing the department's information systems to facilitate the implementation of the plans and goals of the Jordanian e-government.
• Building and updating websites that relate to the Department's work in accordance with the appropriate authorities.
• Monitoring e-government projects and programs.
• Managing and updating the Department's online information on the e-government portal.
• Participating in the implementation of change management techniques for e-services initiatives.
• Taking part in workshops and ongoing meetings arranged by the e-government program.
• Responding to questions sent by the National Contact Center via phone or email about the Department's services.
• Monitoring employees' modifications and incorporating them into the department's systems.
• Maintaining the Department's information systems, offering immediate assistance to all users, keeping track of the performance of hardware and software, and creating computer information systems for all of the Department's activities.
• Technical supervising, managing, and applying the systems mentioned below:

1. The GFMIS system used for financial affairs for accounting division in cooperation with the Ministry of Finance.
2. HRMIS system used in the personnel division in cooperation with the Civil Service Bureau.
3. The government vehicle tracking system used in the traffic section in cooperation with the Ministry of transport.
4. The supplies system used by the supplies division in cooperation with the General Supplies Department.
5. The electronic purchasing system used by the procurement committee in cooperation with the Department of General Supplies.
6. The electronic messaging system used by the Administrative Bureau in cooperation with the Ministry of Digital Economy and Entrepreneurship.

• Designing informative cards for Sanad governmental mailing system to be distributed to all employees by e-mail via the Ministry of Digital Economy and Entrepreneurship.
• Conducting studies and assessing the Department's needs for contemporary software systems.
• Technical Maintaining and monitoring the National Library's official website, posting news, events, and updates in response to requests from the administration and comments from the department's various divisions, and keeping up date the Department's website on the e-government (Jordan.gov.jo) and the website for official announcements.
• Maintaining and updating employee personal information files for access to various devices and systems (username and password), as well as setting up new government email accounts for new staff members or ceasing accounts for those whose services are no longer existent, in accordance with the information security and protection policy.
• Establishing the guidelines and limitations that govern the authority granted to staff in order to safeguard the network from any violations that could harm it.
• Participating in committees to develop the technical requirements for software that comply with the department's present and future needs, as well as assessing the tenders, and choosing the best one.