Management mechanism of complaints, suggestions and compliments:  

1.Receiving paper or electronic form of a complaint, suggestion or compliment.

2.Meeting of the Complaint Management Committee to consider the complaint, suggestion or compliment

3. Discussing the complaint, suggestion or compliment with the stakeholder.

4.Making a decision on the complaint, suggestion or compliment.

5.Informing the applicant of the committee’s decision and save the application.

  Mechanism of Submitting Complaints, Suggestions and Compliments

To submit complaints, suggestions and compliments, click here

 To download ‘At Your Service’ app on smartphones: 

1. ‘At Your Service’ app, for Android version, click here

2. ‘At Your Service’ app, for I-phone version, click here