Development, Training and Quality Assurance Unit

Main Activity (Responsibilities):

The Development, Training, and Quality Assurance Unit is responsible for designing and implementing training programs for employees and stakeholders in accordance with the department's training policy. The unit also develops, implements and monitors the Department's policies and procedures providing technical assistance in the area of strategic planning.

Main Tasks:

• Improving the Department of National Library's ability to carry out its responsibilities effectively.

• Developing and updating strategic plans and policies, in addition to executive action plans for the National Library's organizational divisions.

• Examining and assessing all of the objectives and policies of the National Library.

Tasks list:

1. Preparing and developing the strategic plan of the department conforming to national goals and priorities in accordance with the related authorities and organizational units in the Department.
2. Preparing and reviewing executive plans to ensure their consistency with the department's objectives, activities, and projects.
3. Preparing and creating numerous plans within the scope of strategic planning, including the risk management and the knowledge management plans.
4. Following up work performance, plans implementation and carrying out related reports.
5. Developing criteria, processes, and performance indicators which monitor the department's performance.
6. Serving as the department's spokesperson and liaison officer with all involved parties to cover workflow.
7. Developing the organizational chart and structure of the Department on a periodic basis, identifying their weaknesses and deficiencies, then proposing opportunities for improvement in accordance with the governing legislation, and coordinating with the Department of institutional performance development and policies/ prime minister to make any necessary changes to the structure.
8. Reviewing and updating main tasks’ description of the organizational units.
9. Supporting creativity and adopt initiatives in the fields of creativity and excellence.
10.  Institutionalizing and coordinating the work of the awards, participating in the preparation and review of reports, and coordinating with the concerned units in the department and the donors of these awards.
11. Coordinating the acquisition of administrative systems, international and local quality systems, and writing the corresponding reports.
12. Designing, developing, and documenting processes, procedures, and services in accordance with the organizational units.
13. Reengineering, simplification, and automation of procedures and processes in conjunction with organizational units.
14. Enhancing and developing the level of service offered to recipients and measuring their satisfaction.
15. Managing the relationship with service recipients and partners.
16. Documenting, maintaining, and upgrading work processes for all Department activities.
17. Organizing and planning knowledge management in the department in terms of its technological, organizational, and educational dimensions.