Public Relations and Media Unit

This unit is responsible for introducing and promoting the Department's programs, events, and services; fostering relationships with service recipients and those interested in cultural affairs to enhance and facilitate effective communication with local community. This unit also includes the Customer Service Section.

Main Activity:

1. Recognizing the identity of the Department of National Library and promoting its role in preserving the national memory.

2- Preparing and implementing the internal and external plan for communication and connection to guarantee that the Department fulfills its objectives to the maximum extent.

3- Providing the essential facilities for stakeholders to benefit from the Department's services.

Tasks list:

• Publishing the annual book reflecting the department's achievements
• Media marketing of the department using visual, audio, reading, and social media sites
• Coordinating and logistical supporting cultural events, such as conferences, seminars, workshops, meetings, and agreements, that are arranged by the Department.
• Adding and updating the website with department-related news and events.
• Supervising the preparation of brochures, flyers, booklets, and photographs for various activities in the department.
• Responding to enquiries from the public and referring them to the respective directorates.
• Communicating with the public, creating external relationships, introducing the department's actions, and trying to gain their support and satisfaction.
• Following up and organizing travels of the Director General to participate in conferences and workshops.
• Coordinating and facilitating reception procedures of foreign official quests to the Department of National library.

• Coordinating and managing the procedures for receiving guests from universities, schools, and local community institutions.

• Welcoming, orienting, and ensuring that library users and service recipient get appropriate services.

• Making sure that the actions required to obtain the service are documented and informing users of these steps.